We do not offer the ability to make specific time requests.
A key part of making our service affordable is that we group cleanings in the same building / community together, which makes it more efficient for the cleaners as it allows them to walk unit to unit between each cleaning.
With 3-5 units typically grouped together for the cleaner, this results in a large arrival window. The cleaners set their cleaning day schedule so that they can work efficiently to deliver a high quality clean to all neighbors on their list. Factors that influence their schedule include – location of each unit; time spent at the concierge desk waiting to get access to an apartment; the state of each neighbor's apartment; and the number of first-time cleans versus repeat cleans.