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  1. Lapa Lopa
  2. Neighbors
  3. Cleaning

Cleaning

  • How do I contact Lapa Lopa?
  • What is Coronavirus and how could it impact my cleanings?
  • Charge for Bi-Weekly Service - How is the price calculated?
  • What is a "Surface-Focused" Cleaning?
  • Why isn't service in my building?
  • How do I leave a tip?
  • How do I reschedule a cleaning?
  • Why is there no customer service phone number? Why can't I talk to someone on the phone?
  • I'm travelling and don't need my cleaning, what do I do?
  • What does my monthly payment cover? How will I be charged?
  • What if I want the cleaner to arrive at a specific time? Why is the arrival window so big?
  • What do I do if there's something that I don't want cleaned?
  • Bad Weather Policy
  • What cleaning supplies does my cleaner use? Does the cleaner bring the cleaning products or will the cleaner use my cleaning supplies?
  • What’s included in my service? What gets cleaned? Why didn’t my cleaner make the bed?
  • I need to change how the cleaner gets into my place. Where do I change that?
  • Conditions That Could Impact Your Cleaning Schedule
  • Maintenance was in my apartment when you came by to clean. Now what?
  • Are you bonded and insured?
  • How do I cancel my service?
  • My cleaner didn’t show up! What do I do?
  • My cleaner came and I am less than impressed. Who do I contact?
  • I really liked the person who cleaned my place. Can I get them again next time?
  • Who is cleaning my place? Who are the Lapa Lopa cleaners?
  • How to suspend the cleaning service? I need to take a break from the cleanings for awhile. How do I do that?
  • How do I skip a cleaning? What does it mean to "skip" a cleaning? The scheduled day doesn’t work for me. What do I do?
  • When is my cleaner coming?
  • I didn’t have all my cleanings this month because I had to cancel/cleaner couldn’t get in my place. Do I get a credit for the missed cleaning?
  • Do I have to confirm my appointment?
  • Do I need to be home to let my cleaner in? How does my cleaner get in my place?
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